Diagnose Control Error

Diagnose Control Error in AWS CloudWatch Log Groups

In this guide, you will:

• Use Guardrails console and AWS CloudWatch to Diagnose the control error.

When diagnosing error messages in the Guardrails console, control logs typically provide sufficient information to identify the root cause. However, in some cases, additional details may be needed for a more thorough diagnosis, which can be retrieved from the AWS CloudWatch log groups.

Prerequisites

• Turbot/Operator permissions at the Turbot resource level and access to the Guardrails AWS account.
• Familiarity with Guardrails console and AWS CloudWatch service.

Step 1: Login to Guardrails Console

Log into the Guardrails console.

Step 2: Navigate To Control Error

Navigate to the control in an error state to be investigated. Select VIEW LOG.

Step 3: View Logs

Select Debug and above from the Level filter.

Select the Internal Error message to expand it.

Upon expanding the error, there isn't enough detailed information to determine the root cause, requiring further investigation in the AWS CloudWatch log groups.

Step 4: Access AWS Console

Open the AWS Console and navigate to the CloudWatch service in the region where Guardrails is deployed.

Step 5: Navigate to Log Groups

Choose Log Groups from the left navigation menu.

Step 6: Search Log Group

Search for log groups with a key word based on the workspace version received from Step 3, this will render list of matching Log group names with the prefix /aws/lambda/turbot_ followed by the workspace version

Step 7: Select Log Group

Select the worker log group as indicated in the type field from the error log in the Guardrails console. E.g. select /aws/lambda/turbot_5_47_2_rc_1_worker. Choose Search all log steams.

Step 8: Search Error

Search using the errorId from Step 3 from the Guardrails console control error log.

[!NOTE] Ensure to provide the errorId in double quotes e.g. "3423432-dfdsf-3e331-fgdfgd234234"

Step 8: Find Error Details

Collapse the search result to view the full error details.

After reviewing the detailed error message, use the information to identify the root cause and take the necessary corrective actions.

If you encounter any further issues, please Open Support Ticket and attach the relevant information to assist you more efficiently.

• A screenshot of the Guardrails control in error.
• Gathered logs and error details from AWS CloudWatch Log Groups.