Billing

The Billing page provides visibility into the current state of billing for your identity.

For developers, this will always be free (subject to plan inclusions) with the option to upgrade to a paid plan to unlock additional usage.

For tenants and organizations, the billing options available to you are:

To manage billing, go to the Settings page for your tenant, organization or developer account and click Billing from the left hand menu.

Developers

For developers, you have the option to upgrade to a paid plan. This will allow you to unlock additional usage, which you will be billed for in arrears on a monthly basis. For more information please see our pricing FAQs.

To upgrade to a paid plan, first add a payment card, then click the Create Subscription button. You are free to cancel this at any stage by clicking the Cancel Subscription button, which will produce a final invoice for the subscription and return you back to the included usage limits.

Free Trial

When you first create a tenant or organization, you will be signed up to a 14-day free trial.

During this period, you will have access to all the features of the Enterprise or Team Plan, with 1/2 of the normal included monthly compute minutes.

After or during the trial period, you will need to upgrade to a paid plan to continue using the service. Failure to do so will result in your workspaces being suspended.

After you have added a card, you will automatically be converted to a paid subscription at the end of the trial.

Debit / Credit Card Payment

If you wish to pay for Pipes using a debit or credit card, you must first enter your card details. To do so, click the Add Card button.

This will create a secure connection between your browser and our payment provider. Please note: We never store your card details on our servers.

At the top of the page you will see a summary of your billing information:

The billing plan for this account.
The dates of the current billing cycle. Billing cycles vary by tenant/organization/developer, and may not coincide with a calendar month.
The amount of the last invoice, along with its payment status
The amount of the next invoice

Invoices

The invoices table provides a list of previous invoices, including the invoice date, the amount, and the payment status. You can download any of these invoices by clicking the options menu (three vertical dots) at the end of the line and selection Download from the popup menu.

Cards

The cards section lists your active debit/credit cards. One of these cards must be selected as the default. The default card is the card that will be billed when subscribed via debit/credit card. Only a non-default card can be removed.

Manage Subscription

You can cancel the subscription by clicking the Cancel Subscription button. The cancellation will occur at the end of the free trial, or the current billing period. Once cancelled this will result in the suspension of all your workspaces.

AWS Marketplace Subscription

As an alternative to direct card payment, you can choose to pay for your tenant or organization subscription via AWS Marketplace.

Setup

To do so:

Ensure you are logged into the AWS account that you wish to use to pay for your subscription.
Navigate to either the Turbot Pipes - Enterprise Plan or Turbot Pipes - Team Plan product page.
Review the pricing and terms, then click View purchase options.
Click the Subscribe button.
Click the Set up your account button.
You will be taken to a Turbot Pipes landing page - you may be asked to sign-in again.
From there, you will be presented with a list of tenants or organizations that you are an owner of.
Select the tenant or organization that you wish to subscribe to via AWS Marketplace.
Click Set up.

This will close out any existing debit/credit card subscription you have and generate a final invoice based on additional usage in the current billing cycle.

Once complete you will be taken back to your dashboard. If you were previously in a tenant or organization trial, after a short while the monthly subscription fee will be added to your AWS Marketplace subscription. If you were already on a paid plan you will not be metered for the AWS Marketplace subscription until the date at which your existing debit/credit card plan would have rolled to the next billing cycle.

All additional usage will be metered to AWS Marketplace on a daily basis and added to your monthly AWS bill.

When subscribed via AWS Marketplace, Pipes has no access to the invoices or payment cards associated with your subscription, as these are managed within your subscribing AWS account.

Cancellation

If you wish to cancel your subscription: you can do so at any time by clicking the Manage Subscription button on the Billing page.

This will take you to your AWS Marketplace subscriptions page. From there:

Find the Turbot Pipes - Team Plan subscription.
Click Manage
Under Actions, select Cancel Subscription.

This will initiate the cancellation flow and close out the subscription in Pipes. Once that has completed your workspaces will be suspended.