If your organization signed an NDA or a Software and Services Agreement with Turbot, that Agreement may have modified the privacy policy below. Please contact your company's legal team for details.

Turbot Privacy Policy

Effective: May 25, 2018

Our mission at Turbot is to unlock the value of public cloud for enterprises through innovation, insight and speed. Turbot has built a strong brand and reputation by hiring the right people, continually innovating and enhancing the product, and providing unparalleled customer service. Here we describe how we collect, use, and handle your personal information when you use our websites, software, and services ("Services").

What and Why

We collect and use the following information to provide, improve, and protect our Services:

Account information. We collect, and associate with your account, the information you provide to us when you do things such as sign up for your POC account, request whitepaper downloads, request access to a Turbot demo, or opt in at tradeshows and marketing events (like your name, company, email address, phone number, and physical address).

Usage information. We collect information related to how you use the Services, including actions you take in your account (like policy settings, viewing, and creation of resources). We use this information to improve our Services, develop new services and features, and protect Turbot users.

Device information. We also collect information from and about the devices you use to access the Services. This includes things like IP addresses, the type of browser and device you use, the web page you visited before coming to our sites, and identifiers associated with your devices. Your devices (depending on their settings) may also transmit location information to the Services.

Cookies and other technologies. We use technologies like cookies and pixel tags to provide, improve, protect, and promote our Services. For example, cookies help us with things like remembering your username for your next visit, understanding how you are interacting with our Services, and improving them based on that information. You can set your browser to not accept cookies, but this may limit your ability to use the Services.

Marketing. If you register for our whitepapers, demos, or prize drawings, we will, from time to time, send you information about products, news, and updates when permissible. Users who receive these marketing materials can opt out at any time. If you do not want to receive marketing materials from us, simply click the ‘unsubscribe’ link in any email or respond directly to the email requesting that you be unsubscribed from the mailing.

We sometimes contact people who do not have a Turbot account or have not previously signed up for Turbot information. For recipients in the EU, we or a third party will obtain consent before contacting you. If you receive an email and no longer wish to be contacted by Turbot, you can unsubscribe and remove yourself from our contact list via the message itself.

Bases for processing your data. We collect and use the personal data described above in order to provide you with the Services in a reliable and secure manner. We also collect and use personal data for our legitimate business needs. To the extent we process your personal data for other purposes, we ask for your consent in advance or require that our partners obtain such consent.

With Whom

We may share information as discussed below, but we won’t sell it to advertisers or other third parties.

Others working for and with Turbot. Turbot uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Privacy Policy, and we’ll remain responsible for their handling of your information per our instructions.

Other applications. You can also give third-party providers access to your information and account—for example, via Turbot APIs. Just remember that their use of your information will be governed by their privacy policies and terms.

Company Turbot Admins. When using Turbot, your Turbot Admin from your company may have the ability to access and control your Turbot account. Please refer to your organization’s internal policies if you have questions about this.

Law and Order and the Public Interest. We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to: (a) comply with any applicable law, regulation, legal process, or appropriate government request; (b) protect any person from death or serious bodily injury; (c) prevent fraud or abuse of Turbot or our users; (d) protect Turbot's rights, property, safety, or interest; or (e) perform a task carried out in the public interest.

Stewardship of your data is critical to us and a responsibility that we embrace. We believe that your data should receive the same legal protections regardless of whether it’s stored on our Services or on your home computer’s hard drive. We’ll abide by the following Government Request Principles when receiving, scrutinizing, and responding to government requests (including national security requests) for your data:

How

Security. We have a team dedicated to keeping your information secure and testing for vulnerabilities. We also continue to work on features to keep your information safe in addition to things like two-factor authentication, and encryption of files at rest. We deploy automated technologies to detect abusive behavior and content that may harm our Services, you, or other users.

Retention. When you sign up for an account with us, or request information from us, we’ll retain information you store on our Services for as long as your account is in existence or as long as we need it to provide you the Services. If you delete your account, we will initiate deletion of this information after 30 days. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Where

Around the world. To provide you with the Services, we may store, process, and transmit information in the United States and locations around the world—including those outside your country. Information may also be stored locally on the devices you use to access the Services.

Changes

If we are involved in a reorganization, merger, acquisition, or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.

We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Your Right to Control and Access Your Information

You have control over your personal information and how it is collected, used, and shared. For example, you have a right to:

Contact

Your personal information is controlled by Turbot HQ, Inc. Have questions or concerns about Turbot, our Services, and privacy? Contact our privacy team here. If they can’t answer your question, you have the right to contact your local data protection supervisory authority.